Personal Assistants (PAs) and Direct Payments for Families with SEND

Hampshire, Dorset, Isle of Wight, West Sussex, and Surrey

What is a Personal Assistant (PA) for a Child with SEND?

A Personal Assistant (PA) is someone employed by a family to provide one-to-one support for a child or young person with Special Educational Needs and Disabilities (SEND).

Unlike a teaching assistant or social worker, a PA is chosen by the family and works directly with them to meet their child’s individual needs.

A PA can support with:

• Daily care – helping with routines such as meals, personal care, and dressing.
• Learning and development – encouraging communication, social skills, and independence.
• Community access – taking the child to activities, clubs, or outings safely.
• Family support – giving parents and carers a much-needed break.

The main goal of a PA is to help the child thrive while making family life easier and more supported.

What Are Direct Payments?

Direct Payments are money provided by your local authority so you can choose and pay for the support that works best for your child with SEND.

Instead of the council arranging services, Direct Payments give you flexibility and control. Families can:

• Employ a PA who suits their child’s needs and personality.
• Pay for activities, clubs, or short breaks.
• Arrange support at times that work best for the family.

For example, rather than using a fixed short break service, you could employ a PA through Direct Payments to take your child swimming on Saturday mornings, go to a youth club, or enjoy a trip out — whatever helps them most.

Why Choose a PA Through Direct Payments?

• Flexibility – choose when and how support is delivered.
• Personalised care – your PA is matched to your child’s unique needs.
• Independence – helps your child join in community life.
• Relief for families – giving parents and carers time to rest or focus on other children.

How Can Freedom Help

We support families to:

• Understand the Direct Payments process.
• Recruit and manage a PA that fits your child’s needs.
• Set up safe employment, contracts, and training for peace of mind.

If you’d like to find out more about how a Personal Assistant (PA) or Direct Payments
could support your family, get in touch today.
Please, call us on 0800 0851444   or email  supportenquiries@freedomcare.co.uk

Frequently Asked Questions

Do we have to use Direct Payments to employ a PA?
No. You can choose services provided directly by your local council, but many families prefer Direct Payments for the flexibility.

Can I choose who works as our PA?
Yes. That’s one of the biggest advantages. You can recruit someone you feel comfortable with and who understands your child’s needs.

Are Direct Payments available everywhere?
Yes – all local authorities in England must offer Direct Payments, though the process may differ slightly depending on where you live.